How Hilldale Rebuilt Governance and Financial Resilience
Case Study
Transforming resilience at Hilldale
Hilldale joined Change in 2020 to strengthen governance and financial stability. Together, we delivered a transformation plan that restored regulator confidence and secured long-term resilience.
Hilldale Housing Association is a registered provider of over 1,100 homes across the UK, specialising in supported housing for people with complex needs such as learning disabilities and mental health challenges. Their mission is to provide safe, decent and sustainable homes where people can live more independently, supported by a ‘homes for life’ ethos.
Real outcomes happen when great providers have a disciplined operating partner. Change brings the pace, governance and financial rigour that unlock capacity—clear playbooks, tight performance management, data-led decisions, and rapid support where it counts. We strengthen boards, reassure regulators and investors, and remove operational friction so our partners can focus on people. That’s why the numbers below aren’t outliers—they’re repeatable results delivered through our model, together.
Case Study
The Challenge
In 2020, the Regulator of Social Housing identified areas requiring urgent improvement at Hilldale. The board knew they needed external support to strengthen governance, address financial resilience, and improve safety and compliance.
Change’s Role
By joining the Change Housing Group, Hilldale gained access to shared expertise, governance support and financial strength. Together we enhanced Housing Benefit collection, negotiated better lease terms, and delivered a regulator-approved transformation plan.